XU Mengqun, LI Xi, LI Xiuling, CHEN Taihao, WANG Qun, PENG Xiaowei, CHEN Siyin, ZHANG Jiangping
Objective To understand urban residents' satisfaction with primary healthcare services and its influencing factors, and to provide a reference for improving residents' satisfaction with primary healthcare services, promoting initial visits at primary medical institutions and tiered diagnosis and treatment. Methods Based on the Anderson model, this study employed convenience sampling to conduct questionnaire surveys among residents in Yunyan District, Guiyang City. Chi-square tests and binary logistic regression models were used to analyze urban residents' satisfaction with primary healthcare services and its influencing factors. Results The overall satisfaction rate of primary healthcare services among the respondents was 81.76%. Demand-side factors of residents: age, household registration, the level of awareness for primary healthcare institutions, annual household income, income source, the type of medical insurance, subjective evaluation for primary health services, and previous medical behaviors all had an impact on satisfaction (P<0.05). Supply-side factors of institutions: various dimensions of healthcare services, such as the medical environment, availability of drugs and equipment, the accessibility and timeliness of services, healthcare providers' attitudes during communication, and the quality of technical services, all had an impact on residents' satisfaction (P<0.05). The results of the multivariate binary logistic regression analysis revealed that those aged 60 and above, who had a high level of understanding of primary healthcare institutions, a household annual income of more than 30,000 yuan, a relatively good subjective evaluation on the utilization of primary health services, receiving medical services 1 to 4 times per month, excellent medical environment, good communication attitudes of medical staff, and receiving high-quality technical services reported higher satisfaction with primary healthcare services. Conclusions Urban residents' satisfaction with primary healthcare services in the study area is influenced by factors such as the respondents' age, household income, cognition, subjective evaluation on service utilization, and the process of healthcare services.